Support & Help

Creating Your Account

• Sign up with your email address or Google account
• Complete the sign-up process through our secure authentication
• Start with 15GB of free storage space immediately

Your First Upload

• Click the upload button or drag and drop files into your disposal space
• Use the upload button to select multiple files from your device
• Items are safely stored and encrypted in the cloud

Connecting Google Drive

• Click the Google Drive import option in the upload menu
• Sign in with your Google account and authorize access
• Browse and select files to import
• Selected files are copied to your disposal space (originals remain in Google Drive)

File Conversion

• Google Docs are exported as .docx (Word format)
• Google Sheets are exported as .xlsx (Excel format)
• Google Slides are exported as .pptx (PowerPoint format)
• Google Drawings are exported as .png images
• Regular files (images, PDFs, etc.) are imported as-is
• Google Forms, Maps, and Sites cannot be imported (not exportable)

Revoking Access

To disconnect Google Drive, visit your Google Account permissions and remove disposal.space from the list of connected apps.

Finding Files

• Use the search function to quickly find files by name
• Sort files by name, size, or date uploaded
• View file details including size and upload date

Bulk Operations

• Select multiple files by clicking their checkboxes
• Delete multiple files at once with bulk delete
• Clear selection using the X button in the header

Downloading & Deleting

• Click the download icon to save a file to your device
• Click the delete icon to permanently remove a file
• Deleted files are immediately removed and cannot be recovered

Free Plan

• 15GB of disposal space for your digital items
• Unlimited file uploads (within storage limit)
• Full search and file management features
• Google Drive import
• AES-256 encryption for all files

Premium Plan

• 100GB of disposal space
• AI-powered semantic search — find files by meaning, not just keywords
• All free plan features included
• Priority support

Upload Issues

• Check your internet connection stability
• Ensure you haven't exceeded your storage limit
• Try refreshing the page and uploading again
• For large files, ensure you have a stable connection

Login Problems

• Verify your email address and password are correct
• Try using "Forgot Password" to reset
• Clear your browser cache and cookies
• Try signing in with Google if you created your account that way

Google Drive Import Issues

• Ensure you've authorized disposal.space in the popup
• Check that the file isn't a Google Form or Map (not supported)
• Try disconnecting and reconnecting Google Drive
• Ensure you have sufficient storage space for the import

Performance Issues

• Use a modern browser (Chrome, Firefox, Safari, Edge)
• Disable browser extensions that might interfere
• Close other tabs to free up memory
• Try using an incognito/private browsing window

Profile Settings

• Update your name and email through the account settings
• Change your password or enable two-factor authentication
• View your current storage usage

Note: Profile photo and some account settings are managed through our authentication provider.

Subscription Management

• Upgrade to Premium for more storage
• View your billing history in the settings page
• Cancel your subscription at any time
• After cancellation, you keep access until the end of your billing period

Deleting Your Account

• Download any files you want to keep before deleting
• Account deletion is permanent and immediate
• All files are permanently deleted — no backups, no recovery