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Your Privacy Matters

Privacy Policy

How we protect and handle your disposed items and personal information in our digital disposal space.

Last updated: December 2025 (AI Search feature added)

1. Information We Collect

We collect information to provide you with a secure and effective disposal space experience:

Account Information

  • Email address for account creation and communication
  • Name and profile information you choose to provide
  • Authentication credentials managed securely by our authentication provider
  • Account preferences and settings

Disposed Content

  • Files, documents, and digital items you choose to dispose
  • Metadata such as file names, sizes, types, and disposal dates
  • Files imported from connected services (e.g., Google Drive) with your explicit consent

AI Search Data (Premium, Opt-in Only)

  • Text content extracted from your documents (PDFs, Office files, text files, and more) when you enable AI search
  • Files are sent to Unstructured.io for text extraction
  • Vector embeddings (numerical representations) generated from extracted text using OpenAI's embedding API
  • This processing only occurs when you explicitly enable AI Search in your settings

Usage Information

  • Storage usage statistics
  • Feature usage and interaction data
  • Device and browser information
  • IP address and general location data

2. How We Use Your Information

Your information is used exclusively to provide and improve our disposal space service:

  • Service Operation: Store and retrieve your files securely
  • Account Management: Maintain your account, process authentication, and provide support
  • Service Improvement: Analyze usage patterns in aggregate to enhance disposal and recovery features
  • Security: Monitor for suspicious activity and protect against unauthorized access
  • Communication: Send important service updates, security alerts, and account notifications
  • AI-Powered Search (Premium, Opt-in): When enabled, extract text from your documents and generate semantic embeddings to enable meaning-based search. This processing can be disabled at any time in your settings.

Important: We never access, read, or analyze the content of your disposed items except as required for technical service operation, AI search features you explicitly enable, or legal compliance.

3. Data Security and Encryption

We understand that disposed items are often sensitive or personal. Our security measures include:

Encryption

  • All data is encrypted in transit using TLS (Transport Layer Security)
  • All files are encrypted at rest using AES-256 server-side encryption on our cloud infrastructure
  • Encryption is automatically applied to all stored files

Infrastructure Security

  • Data stored in secure, SOC 2 certified cloud infrastructure (Amazon Web Services)
  • Access-controlled storage with secure authentication
  • Multi-factor authentication available for your account
  • Regular security monitoring and updates

4. Data Sharing and Third-Party Services

We do not sell, rent, or share your personal information or disposed content with third parties for marketing purposes. We use the following service providers to operate our platform:

Service Providers

  • Clerk: Authentication and user account management
  • Stripe: Payment processing for premium subscriptions
  • Amazon Web Services (AWS): Cloud infrastructure and encrypted file storage
  • Google: Analytics (with consent) and optional Google Drive import functionality
  • Railway: Self-hosted infrastructure for background job processing (Inngest) and database hosting (PostgreSQL with pgvector).
  • Unstructured.io: Document processing service for extracting text from PDFs, Office documents, and other file types when AI Search is enabled. Files are transmitted securely via TLS and processed transiently (not stored by Unstructured.io after processing).

AI Search Privacy: When you enable AI search, your documents are sent to Unstructured.io for text extraction. The extracted text is then sent to OpenAI for embedding generation using their text-embedding-3-small model. Both Unstructured.io and OpenAI process files transiently and do not retain your content. OpenAI's Data Processing Agreement ensures your data is handled in compliance with GDPR.

Other Disclosures

  • Legal Requirements: When required by law, court order, or to protect our rights and users' safety
  • Business Transfer: In the event of a merger or acquisition, with advance notice to users
  • Emergency Situations: To prevent harm to individuals or protect public safety

All service providers are bound by data processing agreements and are required to protect your information in accordance with this policy.

5. Your Privacy Rights

You have full control over your disposed items and personal information:

Access and Control

  • View, download, or permanently delete any disposed items
  • Export all your data in standard formats
  • Update your account information and preferences
  • Delete your account and all associated data
  • Revoke access to connected services (e.g., Google Drive) at any time

Regional Rights

  • GDPR rights for EU users (access, rectification, erasure, portability)
  • CCPA rights for California users (know, delete, opt-out)
  • Other regional privacy rights as applicable to your location

6. Data Retention

We retain your information only as long as necessary to provide our disposal space service:

  • Disposed Items: Stored until you permanently delete them or delete your account
  • Account Data: Maintained while your account is active
  • Usage Logs: Kept for up to 12 months for security and service improvement
  • After Account Deletion: All data is permanently deleted immediately — no backups, no recovery

You can permanently delete specific items or your entire account at any time through your disposal space dashboard.

7. Cookies and Tracking

We use cookies and similar technologies to provide and improve our service:

  • Essential Cookies: Required for login, security, and basic functionality. These cannot be disabled.
  • Analytics (Optional): We use Google Tag Manager to understand how our service is used. Analytics are only enabled with your consent.
  • No Advertising: We do not use cookies for advertising, remarketing, or selling data to advertisers.

You can manage your cookie preferences through the cookie banner when you first visit our site, or through your browser settings.

8. Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. Significant changes will be communicated through:

  • Email notification to your registered address
  • Prominent notice in your disposal space dashboard
  • Updated policy posted on our website

Continued use of the service after policy updates constitutes acceptance of the new terms.

Contact Us About Privacy

If you have questions about this privacy policy or how we handle your disposed items, please contact us:

Privacy Inquiries: kenny@ketryon.com

General Support: kenny@ketryon.com

For privacy-related requests, please include "Privacy Request" in your subject line and allow up to 30 days for response.